How do I place an order online?

*Ordering online is as easy as a click of your mouse. Simply click on the image or product you want to purchase, fill in the “quantity” box and your items will be added to your shopping cart. Next complete the shipping information and click the submitt button to view your order total, including shipping and tax of applicable. Complete the order information and you will receive an instant confirmation that serves as your order confirmation and receipt.

Can I order by phone?

*Elegant Shower Favors accepts orders by phone seven days per week from 9am-9pm CST at 866-916-6595.

Do you accept “rush” orders?

*Elegant Shower Favors will do our best to accommodate “rush” orders. If you have a “rush” order then please contact us via email at customerservice@elegantshowerfavors.com or phone us at 866-916-6595 and we will do our best to accommodate your needs. For certain products we do need to charge an additional $15 for Rush orders.

What are my payment options ?

*We accept Mastercard, Visa, Discover, American Express and Paypal.

How does ElegantShowerFavors.com ensure that my personal & credit information is secure?

*Shop with confidence at ElegantShowerFavors.com. Our site is 100% secure. We use a 128-bit encryption key over Secure Socket Layer to provide  the highest level of security. Secure Sockt Layer (SSL) provides encryption between web browsers and web servers. Cryptographers consider the 128-bit level of security impossible to crack as it would take millions of years with the fastest computers to try all the combinations for hackers to obtain any information. We have purchased the services of HackerSafe and our site is expertly monitored on a continual basis for site securtity, We are Pal Pal Verified and Security Metrics Certified as well as VeriSign Certified. VeriSign issues server certificates to individuals and businesses to verify the identity of companies and relevant domains. A VeriSign Certificate gives our customers additional confidence to make online purchases.

Do I have to pay State Sales Tax ?

*State sales tax is assessed for orders shipped within the state of Illinois at 7.0%. Our business is based in Bartlett, Illinois and Illinois requires that we apply sales tax. All other states and countries are tax exempt.

Can I order a product even if it says it is out of stock ?

*Yes, you can order products that are currently out of stock, please read product descriptions carefully to see when the item will be restocked. Please keep in mind that when you order items that are currently out of stock, your entire order will be shipped when the out of stock item is restocked.

Can I order samples of favors ?

*Yes, you can order samples of most of our favors. In fact we encourage you to place sample orders on as many products as you would like so you can view the size and packaging prior to placing a larger order, or place sample orders and give a variety of favors as bridal shower prizes. Please read the product description carefully to see which items can be purchased in the quantity of 1. We do have some products that are sold in sets. Sets can’t be separated to complete an order.

How  do I change or cancel my order ?

*As long as your order has not processed or been personalized the order can be changed or cancelled. We suggest you call our  customer service representative at 866-916-6595 so we can accommodate your request without any additional charges.

*You can check your order on our site at Http://www.elegantshowerfavors.com . Just click on the "tracking" link  at the top of the page and enter your order number, then click view to see the status of your order. You can also call us at 866-916-6595 to speak to one of our customer service specialist and we will give you the status of your order.

Does Elegant Shower Favors send tracking information to customers ?

What are your shipping options?

*We ship FREE UPS Ground on all orders of $100 or more. Customers also have the choice of expedited delivery with UPS Next Day Air, UPS Next Day Air Saver, UPS 2nd Day Air and UPS 3 Day Select. Shipping charges for expedited delivery are calculated at the time of check out. You must enter a correct address. If your order is undeliverable then we will have to charge you the shipping cost. We can not accept a PO BOX as an address. For unclaimed and refused shipments that are returned to Elegant Shower Favors, a 20% restocking fee will  be assessed and the cost of shipment will be forfeited.

What is Elegant Shower Favors return policy ?

*We are confident that you will be pleased with your favors & gifts, however, if for some reason you are not satisfied with your order, we do offer a 30 day return or exchange policy from the date of purchase on non-personalized favors or gifts. We can not refund or exchange personalized favor tags, monogrammed, engraved or edible gifts & favors. We require that you contact one of our customer service agents either by email (customerservice@elegantshowerfavors.com) or phone 866-916-6595 to obtain a return authorization number.

How long before I receive my refund ?

*All refunds are processed after we inspect all items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three business days.

Does Elegant Shower Favors charge a restocking fee on returned items ?

*Elegant Shower Favors only charges a restocking fee on non-deliverable orders. If you give us a bad delivery address or if your order is not accepted at the address you provided then we will charge you a restocking fee of  20% of your total order.

What happens if I receive my order and something is damaged or broken ?

*If any items in your order arrive damaged or broken, please contact us immediately (within 24 hours) at 866-916-6595, and we will assist you in filing a claim to UPS.

Can I purchase a catalog of all your items ?

*All of our products are listed online, you can view our entire products catalog by clicking on the products catalog tab. We do not offer a printed catalog of our products.

I am a vendor, how do I submitt my products for you to consider selling on your website ?

*Vendors should contact sue@elegantshowerfavors.com or rich@elegantshowerfavors.com with  product information, description,vendor name,phone number.

I am the webmaster of a wedding industry website, how do I link with Elegant Shower Favors.com?

*Webmasters, please email us at linkexchange@elegantshowerfavors.com with your website url, website tittle and website description. We will check your site to be sure that a reciprocal link to Elegantshowerfavors.com is on your site. Our information is as follows:

Title:	Elegant Shower Favors
URL:	http://www.elegantshowerfavors.com
Description:	Let Elegant Shower Favors do the legwork to bring you the best in great ideas for affordable bridal favors, wedding favors and more. You can't go wrong with our competitive pricing, unmatched service and FREE UPS Ground Shipping on all orders of $100 or more.